Our Enter Optimi overall service includes Enter Tuki. Through it, you can easily connect with a competent specialist who helps, guides and solves even your most challenging IT issues without delay. We also coordinate change management and troubleshooting.
Advice and support for both end users and experts
Enter Tuki includes an easy-to-reach Service Desk staffed with specialists. They can advise and help the client organisation’s own end users. If necessary, we will also instruct third-party IT specialists designated by the customer. The Service Desk can solve many kinds of service requests, whether they concern advice on using a feature, cloud services, servers, network devices, network connections, or, for example, software.
End users are served by the Service Desk in a clear and comprehensible way, regardless of how technical the issue is. The Service Desk can also guide users in using the organisation’s applications. More extensive orientation and training events must always be agreed on a case-by-case basis.
For IT specialists, the Service Desk serves as a valuable additional resource and an extended knowledge base. The service can be adapted according to the organisation’s needs. The customer’s own IT department can take care of the local support while an Enter specialist will deal with servers, including their maintenance and user management. The Service Desk will help the customer’s IT specialists in unexpected problem situations, just like it helps end users, as well.
Change request management
Enter Tuki specialists receive and handle IT change requests, such as changes to user accounts, directory rights, and Teams groups, as well as changes to performance capacities and application versions.
Enter Tuki also acts as a central information point for the organisation’s staff during larger transformation projects – such as service version changes and data migrations.
Coordinating the resolution of disturbances
Multi-supplier environments in particular need the ability to visualise, manage and coordinate disruptions and the events caused by them. In failure situations – especially when they affect several different parties – active and precise communication between the parties is emphasised. Enter Tuki helps both in smaller issues with clear boundaries and in complex and extensive problems.