Our Enter Optimi overall service includes Enter Tuki. Through it, you can easily connect with a competent specialist who helps, guides and solves even your most challenging IT issues without delay. We also coordinate change management and troubleshooting.
Advice and support for both end users and experts
Enter Tuki includes an easy-to-reach Service Desk staffed with specialists. They can advise and help the client organisation’s own end users. If necessary, we will also instruct third-party IT specialists designated by the customer. The Service Desk can solve many kinds of service requests, whether they concern advice on using a feature, cloud services, servers, network devices, network connections, or, for example, software.
End users are served by the Service Desk in a clear and comprehensible way, regardless of how technical the issue is. The Service Desk can also guide users in using the organisation’s applications. More extensive orientation and training events must always be agreed on a case-by-case basis.
For IT specialists, the Service Desk serves as a valuable additional resource and an extended knowledge base. The service can be adapted according to the organisation’s needs. The customer’s own IT department can take care of the local support while an Enter specialist will deal with servers, including their maintenance and user management. The Service Desk will help the customer’s IT specialists in unexpected problem situations, just like it helps end users, as well.
Change request management
Enter Tuki specialists receive and handle IT change requests, such as changes to user accounts, directory rights, and Teams groups, as well as changes to performance capacities and application versions.
Enter Tuki also acts as a central information point for the organisation’s staff during larger transformation projects – such as service version changes and data migrations.
Coordinating the resolution of disturbances
Multi-supplier environments in particular need the ability to visualise, manage and coordinate disruptions and the events caused by them. In failure situations – especially when they affect several different parties – active and precise communication between the parties is emphasised. Enter Tuki helps both in smaller issues with clear boundaries and in complex and extensive problems.
References
Enter Optimi has been published
A strategic and comprehensive IT service
Enter Optimi is a new service package for managing and optimising IT environments. The business-driven solution serves the strategic needs of the organisation individually for each customer and secures the continuity of operations. The optimised solution works like the organisation’s own efficient IT department. It is based on the best practices honed by the 25 years of experience of operations that Enter has.
Sigge Architects
Sigge Architects gains operational certainty with server overhaul
Sigge Architects is a large architectural firm with offices in both Turku and Helsinki. The office of approximately 80 employees demands a lot of its IT systems. The architects work with large 3D and virtual models that require computers with top performance and operational reliability.
City of Tampere
Automating digital archiving makes the everyday life of educational institutions easier
Enter has implemented a digital archiving automation solution for the city of Tampere’s secondary schools. Enter had previously implemented a similar archive automation solution for the elementary schools in Tampere, and the solution was found to be one that works. It was therefore easy to make the decision to start a corresponding archiving automation project for Tampere upper secondary and vocational schools.
Yrkesinstitutet Prakticum
Ruutuvihko saves time at Prakticum
Prakticum, a multidisciplinary Swedish-language vocational school, has chosen the ENTER Ruutuvihko™ service for managing user accounts. The aim was to achieve smoothness and efficiency in the work of the IT department, and also to build a modern information system at the educational institution, in which all students and employees have access to working tools.
